Frequently Asked Question

  • Can I submit Microsoft Word, PowerPoint or Excel files for print jobs?
    • Microsoft Word, PowerPoint, Excel and Publisher are not recommended for any type of print production. These programs were not designed for a commercial print production workflow. The output from these types of files is unpredictable. When submitting Microsoft files, a legible accurate hard copy is a must! The unpredictable nature of these files may require additional time to produce and pre-press charges to reformat.

  • Can I supply a PostScript or PDF file for output?
    • Yes, but it’s not recommended. We can’t review or edit PostScript files, so any errors or minor incompatibilities with your files could cause delays or additional charges. Our abilities to analyze and edit PDF files are much more limited than working with native files. (For example: Quark, Indesign or Illustrator files)

  • Do you print on t-shirts or textiles?
    • At this time, we don't have the capability to print on textiles. However, we are planning to provide this service in the near future.

  • How can I obtain a quote?
    • You may acquire a quote by calling, faxing or emailing one of our Sales Representatives. Telephone: +855-23 987-600/ Fax: +855 23-993-646 E-mail: da@digitaladvs.com, Tip: Make sure you have enclosed all detailed information, such as: your contact information, due date, size, quantity, annual reports magazine, reading book, writing book, packaging, poster, box of industries, belt trader mark, etc.. applications, requested material/stock, finishing requirements (i.e.: grommets, hemming, d-tape, do not trim, numbering, die-cut)

  • How can I submit my art file?
    • You may do one of three methods:
      1. submit via FTP. For FTP access, contact us at 855 17 600666
      2. e-mail us at da@digitaladvs.com
      3. have your artwork saved on a disk (CD, DVD, or USB Storage device) and drop it off or mail it to our office.

  • How do I find all my fonts and send them to you?
    • Even when you use common, classic typefaces you'll need to send the copies of the actual font files that your document contains. Fonts can vary from vendor to vendor and there are differences between the TrueType and Type 1 versions of fonts. If you don't supply your own fonts, Graphics Plus may substitute our own version. This might work. Or it might result in subtle or obvious differences in your document including text reflow.

      Send both screen and printer fonts (for Type 1 fonts).
      If you have embedded EPS files that include text that is not converted to curves, be sure to send the fonts for those images as well.
      Avoid mixing TrueType and Type 1 fonts in the same file. Send the same version of the font (that is, if you used TrueType fonts but send the Type 1 version of that typeface you may see errors).

  • How fast can you get my project done?
    • We have a phenomenal turn-around time. We can produce your advertising within 5 - 10 business days and drop at my warehouse of printing location, and depending on the quantity run and size, we can even produce it within 24 hours if you order big Quantity and over time my team work.

  • I have a concept in my mind but I don't know where to go next?
    • As part of our one-stop-shop service, our graphic designing team can transform your ideas to conceptual eye-catching designs. Also we can refer you to one of our professional designer contacts and charge yourself can discussing about your project size working.

  • What are bleed and safety margins?
    • Bleed is extending any colour, photo, or design elements past the cut line. Our print shop trims printed pieces in stacks of hundreds of sheets at a time. This is much faster than trimming individual pieces, at the cost of a little accuracy. Bleed gives the print shop a margin of error when trimming, so that if the cut is a little off, the white of the paper won’t show along the edge.
      We request you add 1/4" of bleed to your layouts .
      Safety margin is the opposite of bleed. If you put important information such as a song title or an important part of a photo right up against the crop line, some of it may get cut off. We recommend that you keep your type and other important elements 1/4" inside the crop marks.

  • What form of payment do you accept?
    • Digital Advertising Cambodia Printing will be happy to accept your payment by: company cheque, Visa, Master Card, American Express, or of course, cash.

  • What is your printing size capability?
    •     *** We also have the capability to tile your print if it is larger than the material and/or our printers.
      Type of Printer Maximum Side or Width
      DIGITAL
      Colour Laser Printer 13" x 19"
      Water Base Inkjet Width 60"
      Solvent High Resolution Printer Width 16'
      600 dpi Solvent Printer Width 132"
      Electrostatic Printer Width 54"
      SCREEN
      Single Colour Press 60" x 96"
      Four Colour Press 60" x 84"

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  • What resolution and scale should I construct the art file at?
    • All raster images are to be between 72dpi and 300dpi at their final output size. Please refer below for the minimum resolution corresponding to the products.
      Products Resolution
      Transit Advertising 300 dpi at 1/4 scale
      Outdoor Advertising 300 dpi at 1/4 scale
      Presentation and Tradeshow 400 dpi at 1/4 scale
      Point of Purchase 300 dpi at actual size
      Decals 300 dpi at actual size
      Fleet and Vehicle Graphics 900 dpi at 1/12 scale
      Wall Murals 900 dpi at 1/12 scale

  • Why is there a difference between RGB and CMYK?
    • CMYK (also known as 4-colour process) refers to the 4 ink colours used in 4-colour process printing. C is cyan (blue), M is magenta (red), Y is yellow, and K is black, the key plate or keyline colour.
      RGB is what monitors, scanners and digital cameras use for displaying colour. R is red, G is green, and B is blue. When saving graphics for a web page, saving the image in RGB is best suited but when we are talking presswork, then you want to convert the image to CMYK.
      RGB images may look great on screen or printed on your inkjet printer but they usually don't print well to PostScript output devices. Convert your images to CMYK. While RGB has its place (on the Web, for example) it isn't suitable for most PostScript colour printing.

  • Why aren't your price lists posted on our website?
    • We believe that all our customer's needs are unique, and we tailor to this uniqueness. Our quotes are based precisely on our customer's needs.